Curse

JR · May 27, 2008, 04:30 PM // 16:30

Quote:

Originally Posted by Killed u man

From these logs, they can CLEARLY and 100% SURE define what items/characters a person had BEFORE the hack. Then why don't they re-instate these aswell?

...because those items are still in the economy. They don't dissapear when you get hacked, someone else has them. If you really want to correct things it then becomes an expontential web of reversions that potentialy impacts hundreds of players. If you don't correct things then it becomes an abusable way to dupe a whole load of items. Feign a hack on your freinds account, take all of his stuff, Anet restores it and hey presto - you have double what you had before.

With cape trims it has no such impact on anyone else.

Quote:

Originally Posted by DutchSmurf

I do agree with you JR, if there was actually an issue here. But as much as people want to look into it, there is nothing to see. Now if Awowa gets his account restored, then there would be an issue. If rawr gets their rating restored without explanation, then there is an issue. Neither of those things happened yet, meaning there is no issue, meaning there is no need to communicate.

That's up for debate. I know of at least one guild that has in the past been hacked and deleted, and not had their cape trims restored. "Why should [rawr] get special treatement?", to echo the obvious question.

Again, I am not arguing that they shouldn't have had it restored, simply that Anet could diffuse situations like this before they spawn dozens of ridiculously long threads with simple communication. A few sentences from one of the four community staff would have been super. It's just plain old good business practice, that I would very much like Anet to take up.

However, I'm really not focusing too much on that one case. To quote Esan, this is my issue:

Quote:

Originally Posted by Esan

(3) Regardless, the minutes and hours after an incident are when the narrative is formed, and it is in any company's best interests to control the narrative. Anet have a long history of repeatedly dropping the ball.

Ec]-[oMaN · May 27, 2008, 04:35 PM // 16:35

Quote:

Originally Posted by Killed u man

However, IF you go by this arguement, the fact everyone knows they had the cape so they deserve it, can be brought down to a simple fact: Restore it the way it was before the hack.

I'm NOT complaining about the fact [rawr] got their cape back, I'm complaining about the fact that a certain player got priviledged because he was in a top Guild.
And yes, if this were to come out in mainstream public, I would love to see how many people will say "No thanks" to GW2, simply because no-one likes the feeling they are "less" then other people.

From my knowledge nothing has been restored. When you see rawr at rank #1 then people can bitch and moan.

Inde · May 27, 2008, 04:50 PM // 16:50

All right, there are enough conspiracies, insults, off-topic, speculation and misinformation posts in this thread that it serves no purpose of actually informing anyone of anything. Everyone will continue to go around in circles and nothing will be answered. So I'm closing it.

Billiard · May 27, 2008, 05:15 PM // 17:15

Apparently when we closed this Martin from NCSoft was writing this response:

Quote:

Originally Posted by Martin Kerstein

JR, as you pointed out, you have experience in Community work, so you actually should know better. Especially the difference between working on site in the development studio and working for a publisher 8 hours apart. Yes, the internet is a marvelous thing, but it is not available everywhere. And as it might happen, even community people have days off, where they might enjoy the great outdoors or do other stuff. I also like to point out that there was a bank holiday in the US and in the UK. It is strange, I know, but Community Managers are also human beings with family and relatives and things like that

Granted, if there would be a game breaking issue, there is the need to address this quickly, and that is what we do. And I am pretty sure once Regina has checked with Izzy, she will post as well.